Identify your most valuable customers and products.
To improve profitability, you need to identify your most valuable customers and products while testing the impact that changes in offerings and process improvements have on costs and profitability. Knowing your cost-to-serve is the foundation upon which customer and product portfolio strategies are built.
Cost-to-serve is not only externally focused, but plays an important role in the management and understanding of internal share services, such as IT departments. By giving business users insight into the drivers of share services costs, they can take direct actions to manage these costs.
With more that 15 years of experience in developing activity-based cost-to-serve models, using both vendor and proprietary software tools, we have the experience and capabilities you require, regardless of your implementation choice.
We provide the following Cost-to-Serve Analysis services:
Our on site training courses offer a cost effective means to access a depth of knowledge and industry expertise:
Watch a video tutorial on the key concepts underlying our work in Cost-to-Serve Analysis.
Watch a video tutorial on best practices for Cost-to-Serve Implementation Projects.
Watch a video to understand how proper design will lead to an institutionalized process that creates ongoing value.
Read a white paper (pdf) to understand the benefits of a layered, architectural approach.
Read a case study that explains how Quantalyst helped the world's largest food group improve profitability by integrating cost-to-serve analysis and reporting with their monthly close.
Review this presentation (outside link) for the Supply Chain Council by Lalit Wadhwa, VP Supply Chain for Avnet, Inc. In it, she indicates how the cost-to-serve implementation achieved supply chain transparency and resulted in significant payback.
Contact us for further information on our cost-to-serve implementation and analytics services.